Return Policy

The short version: you can return most items within 7 days of receiving them and exchange them within 14 days. Items must be unused, in their original packaging, with the invoice. Start a return by calling +966 11 2095301 or emailing info@unitedforce.sa with your order number.

Returns

You have 7 days to return an item, counted from the day your order was delivered or the day you collected it. To qualify, the item must be:

• Unused and uninstalled, in the same condition you received it
• In its original packaging, with all labels, accessories, manuals and any included extras
• Accompanied by the invoice or order number

We inspect every returned item before approving the refund. If an item comes back used, installed or incomplete, we will contact you before deciding next steps.

Exchanges

You have 14 days to exchange an item for a different size, rating or model, under the same condition requirements. If the replacement costs more, you pay the difference. If it costs less, we refund the difference the same way you paid.

What cannot be returned

• Cable and wire cut to length at your request, and opened cable reels
• Items manufactured, configured or ordered specifically for you
• Consumables that have been used or installed
• Items with missing or tampered serial numbers
• Items missing original packaging, labels, accessories or bundled extras
• Items damaged by incorrect installation, wiring or storage after delivery

Items covered by a manufacturer warranty that develop a fault are handled as warranty claims with the manufacturer. We will help you file the claim.

Refunds

Once your return passes inspection, we refund you within 14 working days:

• Card payments are reversed to the same card.
• Bank transfer and cash-on-delivery orders are refunded by bank transfer to an account in the buyer's name.
• UF Rewards points you redeemed on the order go back to your account, and points earned from the returned items are deducted.
• Coupon discounts are not refunded as cash; the coupon amount is deducted proportionally from the refund.

Damaged, defective or wrong items

If an item arrives damaged, defective or different from what you ordered, tell us within 48 hours of delivery with photos of the item and packaging. We arrange collection, and the replacement or full refund, at our cost. This does not affect your rights under Saudi consumer protection law.

How to start a return

Call +966 11 2095301 or email info@unitedforce.sa with your order number and the items you want to return. We will confirm whether the items qualify and arrange collection or drop-off. Return shipping for non-defective items is paid by the buyer; collection of damaged or wrong items is on us.